I always feel I can either call or drop by and I will be attended to. A good example recently; I went in with a wood screw in back tire, these particular tires are not to be repaired ???? My estimate went from $300.+, to $65.00. That extra inspection by the company is the reason for great outcome which keeps me returning after 38 years with all my vehicles. As long as they are open I will be using only them.