Walnut Creek Auto Repair

5

This is the best auto repair/service center in town! I have been taking my car typically to the dealership or a service chain in town, but never really felt great about the level of service I received. I made an appointment a few weeks ago too bring my car on President's Day because I was off of work that day and trying to squeeze in as many errands as I could. I made a 9am appointment and was told that my service would take about an hour and a half. Matt, the owner, asked me to send in a photo of the VIN plate on my door jam ahead of time in order to better prepare for my appointment. When I arrived, I was greeted immediately by Matt and he quickly checked the mileage on my car. Matt explained everything that they would be doing and checking on my car, including a road test, and asked if there was anything I wanted particular attention paid to. Even though the office/waiting room was very clean and orderly, I opted to take a walk while I waited. Just over an hour after I left, Matt gave me a call letting me know that they were all done. There's nothing more important to me than punctuality, especially when it's over delivery of what was stated. Matt walked me through the entire inspection of my car, especially the 3 recommendations that his technician was making for the future. I was showed photo evidence of what was found also! It was such a refreshing feeling to not feel pressured into doing anything unnecessary at a repair shop. In fact, it felt like Matt and his team we're actually advocating for me. It was clear that they valued earning a customer for life, and they have. I've already told several family and friends about Central Automotive and the awesome experience that I had. The best part was I paid far less than I ever pay at the dealership and even less than I have paid at the national chain shop. I can't say enough about the customer service, vehicle service and value that I received yesterday. Thanks guys!

5

Fast,friendly and efficient service.

5

I've taken my car to many places before. This is by far the best service I've had. Very professional, fast and always kept me updated on my car situation. Stress free, easy process and friendly. This is now my go to spot. Matt and staff were very good.

5

This is the best auto repair/service center in town! I have been taking my car typically to the dealership or a service chain in town, but never really felt great about the level of service I received. I made an appointment a few weeks ago too bring my car on President's Day because I was off of work that day and trying to squeeze in as many errands as I could. I made a 9am appointment and was told that my service would take about an hour and a half. Matt, the owner, asked me to send in a photo of the VIN plate on my door jam ahead of time in order to better prepare for my appointment. When I arrived, I was greeted immediately by Matt and he quickly checked the mileage on my car. Matt explained everything that they would be doing and checking on my car, including a road test, and asked if there was anything I wanted particular attention paid to. Even though the office/waiting room was very clean and orderly, I opted to take a walk while I waited. Just over an hour after I left, Matt gave me a call letting me know that they were all done. There's nothing more important to me than punctuality, especially when it's over delivery of what was stated. Matt walked me through the entire inspection of my car, especially the 3 recommendations that his technician was making for the future. I was showed photo evidence of what was found also! It was such a refreshing feeling to not feel pressured into doing anything unnecessary at a repair shop. In fact, it felt like Matt and his team we're actually advocating for me. It was clear that they valued earning a customer for life, and they have. I've already told several family and friends about Central Automotive and the awesome experience that I had. The best part was I paid far less than I ever pay at the dealership and even less than I have paid at the national chain shop. I can't say enough about the customer service, vehicle service and value that I received yesterday. Thanks guys!

5

Let me start by saying I do not normally write reviews, but I’m so impressed with the service I received from Matt and his team at Central Automotive. I’ve taken my car to them twice for repairs and they have done a fantastic job both times. They are honest, fair, good mechanics and I highly recommend them.

5

Always reliable service. A automotive repair shop you can count on.

5

Excellent job and secvices

5

Perform the work to full satisfaction.No pushing for extra's as some other companies do.Pleasant people to work with.

5

MATT AND HIS TEAM DID A GREAT JOB ON MY CAR AS THEY USUALLY DO. IT IS AN OLDER VEHICLE (1988 PLYMOUTH RELIANT LE) AND THEY KEEP IT RUNNING SMOOTHLY FOR ME AS I BRING IT IN EVERY SIX MONTHS FOR CHECKUP, OIL CHANGE, ETC. THEY HAVE BEEN SERVICING MY CAR FOR OVER 15 YEARS AND DO AN EXCELLENT JOB ALWAYS. I HAVE RECOMMENDED 5 NEW CUSTOMERS TO THEM AND THEY ARE FULLY SATISFIED ALSO.

5

thank you for your excellent service on my car

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