I made an appt online, but Matt called me on the phone to make the firm appt and to discuss the issue with my car. When I got there, there were two other employees there whom I chatted with briefly who were very friendly. Matt came over and was extremely friendly and courteous. We discussed the issue, and he gave me a ballpark estimate that was lower than I was expecting. They finished working on my car quicker than I expected, and the price was great. Everything about the experience was top-notch. I highly recommend.